Knowledge Management Knowledge Creation in Organization

cognition Management Knowledge psychiatric hospital in OrganizationIn the present age, familiarity focusing (KM) is playing increasingly authoritative role in both public and private founts. However, at that place argon some fundamental laws did not realize the splendour of KM. This value asset great deal contrisolelye most of reading organizations in achieving their business aims and goals. To compete effectively in this twenty first century, organizations need to be aware on the environment changes within the organization and they needs to be the one that creates information and experience. In order to acquire this, both top neckment and support staff must be active key players in creating noesis. Creating fellowship is not the matter of learning from others or obtaining familiarity from outside but friendship must be built on its own through communication and interaction among people in the organization. Moreover, experience entry is part of friendship managem ent that is seen as heart to the conquestful of organizations where KM tasks have-to doe with in capturing the creativity, share and utilization of noesis as well as professional that provides with emulous edge. This article is critically emphasizes on friendship management and knowledge groundwork with SECI model, Ba apprehension and fortune study in regard to organisational adaption, endurance and competence.Keywords knowledge, knowledge management, knowledge creation, SECI model Ba concept, competitive edge, silent and explicit knowledgeIntroductionKnowledge is now seems to be the significant to organization success where organization able to secure its competitive advantage and competent to achieve sustainable superior performance. As pointed out in Migliarese and Verteramo (2005) article establish on Alvesson (1995), Drucker (1988) Nonaka and Takeuchi (1995), Prusak (1997), many authors agreed that this competitive advantage relies on the ability to create wise kno wledge, to spread it throughout the organization and also to express that knowledge in products, services and systems.Knowledge creation also should be important part in any business strategy as this has agreed by many executives (Migliarese and Verteramo 2005). age organisational capability to create knowledge is the most important source of organization to sustain its competitive advantage (Junnakar, 1997 Nonaka et al., 2000 Parent et al., 2000). While organizational knowledge creation, need to be understood as a process that organizationally increases by individuals and develops it as a part of the knowledge ne iirk of the organization (Nonaka and Takeuchi, 1995). Tacit and explicit knowledge are another crucial element that involved in the creating of knowledge. Tacit knowledge is important in creating knowledge in organization where logically this knowledge is created and by individuals. Nowadays, applied science is crucial element that contributes to the creating of knowled ge however, knowledge management is not a technology. Technology is only a platform that enabled the activities of creation and people is the one who produce the knowledge.Knowledge Management ConceptThere are numerous of knowledge management concept has been defined by various researchers and practitioners and there is no limitation to defined it. The concept of knowledge management in todays globalization world has brought to widen aspect, where it applies based on the circumstances of certain place, time as well as space. According to Awad and Ghaziri (2001) in their book of Knowledge Management, considered the knowledge management concept as a new interdisciplinary business model that has knowledge within the framework of an organization as its focus. Knowledge management is not only emphasizes on particular(prenominal) area of subject but it also covers all aspect of life comprising business, economic, psychology and information management. Becerra-Fernandez et al. (2004) have defined knowledge management as doing what is needed to get the most out of knowledge resources. Based on Awad and Ghaziri (2001) as taken from Malhotra (1999) stated that knowledge management provides to the serious issues of organizational adaption, pick and competence in the aspect of progressively discontinuous environmental. Basically, it represents organizational processes that seek synergistic confederacy of data and information processing capacity of information technology and the creative and modern capacity of human beings.In addition, knowledge management is seen as a repository where the composed of facts and information that can be stored, retrieved and transferred in order to run the business organization effectively. Besides, knowledge management also is more than getting the aright information to the right individual at the right time. In upon of views by Nonaka and Takeuchi (1995), people do not only receive new knowledge passively but they interpret the knowl edge actively in order to fit with their own situation and perspectives. Further, knowledge management assists people to share and put information in action in order to achieve the organization goals. However, Bodhanya (2008) argued that knowledge management cannot be considered as important for organizational success in the contemporary world because this may only be the case under certain conditions.Knowledge management is really about the relationships between people, process and technology in overlapping parts (Figure 1). In order to manage knowledge, organization must first list its people, systems and decisions as well. Even though there are still have yet to agree the definition on knowledge management from researchers and practitioners (Awad and Ghaziri, 2001), each definition of knowledge management should include the above three important elements as these elements enable the organization to position itself and has peremptory impact on business processes.KnowledgeKFigure 1 Overlapping human, organizational and technological factors of KMSource Awad, E.M. Ghaziri, H. M. Knowledge Management. International ed. upper berth Saddle River, brand-new Jersey Prentice Hall, 2004Knowledge CreationSabel (1994) as cited by Diego Puga and Daniel Trefler (2002) pointed out that knowledge creation is about shifting products and processes in theoretically ways of unpredictable. While as Soo, Divenney and Midgley (1999) have stated that knowledge creation is broadly cognize to be strategically essential for both organizational learning and innovation. In a antithetic views, Nonaka and Takeuchi (1995) said knowledge creation is basically depends on the mobilization and variety of silent knowledge. In the other hand, knowledge can be created through the process of tacit knowledge transfer as well as the conversion of tacit knowledge to explicit knowledge. In addition, Choi and lee(prenominal) (2002) referred to the views of Blood reasoned and Salibury (2001) a nd Bohn (1994) said that, the continuous process that involves individuals and free radical of people within the organization and between organization share tacit and explicit knowledge is also known as knowledge creation. While for Ratcheva (2003) new knowledge creation is collectively constructed and embedded in the organising practices of virtual teams activities.As written by Balestrin, Vargas and Fayard (2008) in their articles that taken from Nonaka and Takeuchi (1995), knowledge creation is considered as a process of knowledge conversion. Knowledge conversion is the interaction between tacit and explicit knowledge in the innovative of human beings activities where they are not isolated entities but complimentary entities. Nonaka and Takeuchi (1995) have introduced a model of knowledge creation known as SECI model that involved socialising, externalization, combination and internalization. SECI process will be function effectively with the support of proper context (Balestri n, Vargas and Fayard 2008) that covers the aspect of time, space and relationship between people in the organization.However, for Awad and Ghaziri (2001), the knowledge creation is related to the updated knowledge which is based on the experiences in a certain problem area and utilizes the new knowledge in combination with initial knowledge in order to update the knowledge for the purpose of knowledge share-out. In different point of views by Lehaney et al. (2004), knowledge creation is a key factor in competitiveness in a service economy where the creation of new ideas, new methods to market the dwelling products, upgraded old products and shuffle new products are all based on idea.Two Dimensions of Knowledge CreationAccording to Daud et al. (2008), knowledge creation has two dimensions, which are epistemological and ontological. The epistemological knowledge creation dimension comprises of both tacit and explicit knowledge. As mentioned in the book of The Knowledge Creating Com pany by Nonaka and Takeuchi (1995), tacit knowledge is personalised where it is difficult to formalize and communicate as it basically in peoples mind such as ideas and thought while explicit knowledge is a knowledge that is transmittable in formal with systematic language. However Daud et al. (2008) defined explicit knowledge as a knowledge that is described in symbols such as mathematical formula and statements. The interaction between tacit and explicit knowledge is presented in the Nonaka and Takeuchi SECI model. This model is basically shows the relationship between tacit and explicit knowledge with different modes of knowledge conversion in order to develop important information and knowledge as for the business purposes.In ontological knowledge creation dimension, it emphasizes more on the different level of knowledge creating entities which involves individual, group, organization and inter-organization (Daud et al., 2008). The concept of ontological dimension can be portra yed that it is impossible to create knowledge without a people where knowledge only can be created by them. Organization also need to have a clear understanding towards the created knowledge and should constitute it as a part of knowledge network of the organization.Knowledge Creation and Four Modes of Knowledge ConversionBased on the assumption that knowledge is created through the collaboration between tacit and explicit knowledge made by Nonaka and Takeuchi (1995), allows them to produce model of SECI modes. These four different modes were presented in the simple straightforwardly box (Figure 2) and the conversion of knowledge consists of socialization (tacit knowledge to tacit knowledge), externalization (tacit knowledge to explicit knowledge), combination (explicit knowledge to explicit knowledge) and internalization (explicit knowledge to tacit knowledge).In socialization modes, knowledge is created through the interaction between people and mental models or knowledge sharing among team members in the organizations such as team meetings and discussion. As stated by Nonaka and Takeuchi (1995), individual can acquire tacit knowledge without language. While the concept of combination modes refer to the process of socialization where it merges different type of explicit knowledge that is produced by individual. This mode will be take place when individuals exchange and merge knowledge such as through meetings and phone conversation. According to Nonaka and Takeuchi (1995), the reconfiguring of existing information through the sorting, adding, recategorizing and recontextualizing of explicit knowledge can assist in the merchandise of new knowledge.Another two modes is the knowledge conversion process of both tacit to explicit communication also referred to as externalization and internalization modes. Externalization mode is very important in articulating among team through dialogue such as formal meeting and brainstorming. The process helps the team member s to articulate the hidden tacit knowledge. This mode is different with internalization mode where it related to learning by doing such as a report and deducing ideas or taking constructive action.SocializationExternalization gangInternalizationTacit KnowledgeTacit KnowledgeExplicit KnowledgeExplicit KnowledgeFigure 2 Conversion of knowledge between tacit and explicit formsSource Nonaka and Takeuchi (1995)Principally, in order to ensure the SECI process occurs effectively, Balestrin et al., (2008) said a proper context is required. This proper context referred to the concept of ba that unquestionable by Nonaka and Konno (1998). The ba concept is originally created by Kitaro Nishida (Nonaka and Konno, 1998) which means multi context place (Kivijarvi, 2008). According to Nonaka, Toyama and Konno (2001, p. 22) ba can be defined as a shared context in which knowledge is shared, created and utilize. Each ba in ba concept supports a particular mode of knowledge conversion in the SECI pro cess (Nonaka and Konno, 1998 Balestrin et al., 2008) as represented in Figure 2. This topic of ba concept will be explained further in the next topic.Knowledge Creation and the Characteristic of the Four Types of BaAccording to Nonaka and Konno (1998), ba concept consists of four types of elements namely originating ba, interacting ba, cyber ba and exercising ba. While, Nonaka et al., (2002) have categorized it with different name of ba, there are originating ba, dialoguing ba, systemitizing ba and exercising ba. However, both opinions have similar concept. Each ba supports a particular mode of SECI model (Nonaka and Konno, 1998 Nonaka et al., 2002) and this lead to increase the travel of knowledge creation within the organization (Nonaka and Konno, 1998). For throne and Cook (2001), it is very important to understand the characteristics of ba with the relationship of knowledge creation modes (SECI modes) to enhance organizational knowledge. Within a given perspective, this articl e will be followed the terms created by Nonaka et al. (2002).CUsersIJAPictures2.jpgFigure 3 Types of BaSource Nonaka, Toyama and Konno (2002) taken from Balestrin et al. (2008)Originating ba is the beginning of the process of knowledge creation where it involves socialization mode (SECI model). Originating ba is the situation where individuals share their feelings, emotions, experiences and mental models. This can be achieved through the face to face interaction such as social gatherings and unceremonious meetings (Trips and visits). Dialoguing ba is the second phase of ba concept where it refers to the situation where dialogue is a key to the conversion between people. This ba supports the conversion and articulation of tacit knowledge into a more external form. This means, individuals share their experiences and abilities, and finally transform it into common terms and concepts. While systematizing ba is the situation where it offers a context that combine explicit knowledge with the existing knowledge in the organization. For exercising ba, it allows the knowledge that has been socialized, externalized and systematized to be interpreted once more or in the other hand it offers a context for the internalization of the knowledge again.Ba concept can be applied in the organization where it will guide an assist organization in analysing rich basis for knowledge creation. As mentioned by Nonaka and Konnon (1998) awareness of different categories of ba can enable successful support of knowledge creation.Case Studies Knowledge Creation in OrganizationThis section will be presented one case studies about knowledge creation in the organization with the adaption of ba concept.Knowledge creation within the AGIVEST networkAssociation of Rio Grande do Sul (AGIVEST) is a clothing industry that is located in southern Brazil. Based on the case study make in this small firm network, it was found out that majority knowledge is created from the information and knowledge sh aring through the interaction between people in the organization. And this knowledge sharing occurs informally between the businessmen. Besides, several spaces in which this factor takes place in the network were identified. It was discovered that the effective process of knowledge creation in the AGIVEST that supported by the different types of ba concept lead to the creation of valuable knowledge assets in order to develop value and competitive differential for the organization. Various types of ba were identified and each type of ba identified whole kit as different situation that promotes an effective platform as to make knowledge creation easier between the network firms.Based on the findings, there are 7 (seven) types of ba have been identified which consist of meetings at firms, assemblies, social gatherings, trips and visits to fairs, courses and lectures, strategic planning and electronic space. All the types of ba have been categorized harmonise to respective ba as repre sented in Figure 4 below.As can be seen in the Figure 4, visits to factories, trips and visits to fairs and social gatherings and informal meetings were group under originating ba. As discussed above originating ba is a platform for individual to socialize with others through face to face interaction which they can share their feelings as well as experiences. In AGIVEST, the visits by businessmen between network industries assist them to identify enhancements of their business in the aspect of production processes, technologies and other production concepts. Through the visits and social gatherings also help them to strengthen the relationship between industries and increase the trustworthiness among networks. In fact, AGIVEST businessmen obtained chances to know the other experiences and cooperate unitedly on the trends and challenges as well.CUsersIJAPictures1.jpgFigure 3 Types of Ba in the AGIVESTSource Balestrin et al. (2008)While in dialoguing ba, assist AGIVEST in to develop a good strategy in order to ensure their business stay competitive with others. It also helps in structuring their best network strategy planning as it were participated by all network businessmen. Through formal assemblies, they can take an action based on the planning that has been structured at collective decision make process in order to achieve its business goals and objectives.Electronic communication and courses and lectures occur under the systematizing ba. This stage helps the businessmen to share their knowledge that has been received from the introductory stage of ba. As stated by Henderson and Sussman (1997), computer mediated communication may lead to the development quality knowledge creation through forum, and sharing beliefs, in order to confirming consensual interpretation and allowing expression of new ideas. However, limitation on it ensued in AGIVEST due to the systematization resources for knowledge was fragile and deficient, in general in the aspect of non-e xistence of use of IT system. Finally, exercising ba was taken place as to produce new management concept and new production process.In short, by applying the ba concept, it helps the AGIVEST in observing the interaction between their networks that lead to the creation of knowledge. From the collected findings, it was discovered that most of the knowledge creation occurred in the AGIVEST was resulted from the informal communication between the businessmen. However, this evidence is not actually a definitive theory but it purposes to encourage further research concerning on knowledge creation and small firm network in the academic community.ConclusionAs conclusion, many different types of knowledge can be created within the organization. Basically knowledge creation occurs in the organization is resulted from the interaction between people in the organization, and then this knowledge is captured and share among them for the purpose of business development. According to Ratcheva (2003 ), the creation of new knowledge is socially embedded in interaction and communication practices. She also said that new knowledge creation processes in virtual partnership exist in in the networks of professionals and the interaction and communication forms and rules established amongst team members decide how knowledge is gathered.Every individual in organization need to participate in the process of knowledge creation as this will lead to produce good answer to the presence problem. This method is very useful because by sharing knowledge whether in both formal and informal meetings can develop new management concept as well as better solutions for specific problems as these meetings were participated by various levels of people in the organization. All of them may contribute an idea based on their experiences at different level of subcontract environments. However, according to Roth (2003) it is a challenge for all organizations to enhance effective knowledge creation within and between diverse knowledge areas, as significant in the deep professional knowledge area as in the cross-functional team area or other communities of practice.In reality, most of the existing study done on knowledge creation is emphasizes on the source and state of knowledge (John and Cook, 2001). Further study on this topic is needed to identify more door-to-door approach towards the creation of organizational knowledge, where the successful process of knowledge creation is resulted from the much cooperation and knowledge sharing between many organizations. Based on John and Cook (2001), research is needed where it must be beyond the source and state of knowledge in order to consider the conditions that enable knowledge creation.BIBLIOGRAPHY MLAAwad, E.M. Ghaziri, H. M. Knowledge Management. International ed. 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